Your manager recommends a new plan that you don’t think would succeed. Your senior colleague explains an unrealistic timetable of the project you think.
What do you say when you disagree with someone who has more power than you do? How do you decide whether it’s worth speaking up? And if you do, what exactly should you say?
1. Make your risks realistic
Most people tend to overplay the risks involved in speaking up. “Our natural bias is to start by imagining all the things that will go horribly wrong,”. Confirm your reasoning by being rational about what can happen if you show your disagreement. Your counterpart might be surprised and a little upset at first. But chances are you’re not going to get fired or make a lifelong enemy. He suggests you first consider “the risks of not speaking up” — perhaps the project will be derailed or you’ll lose the team’s trust — then realistically weigh those against the potential consequences of taking action.
2. Decide whether to wait
After this risk assessment, you may decide it’s best to hold off on voicing your opinion. Maybe “you haven’t finished thinking the problem through, the whole discussion was a surprise to you, or you want to get a clearer sense of what the group thinks,”. “If you think other people are going to disagree too, you might want to gather your army first. People can contribute experience or information to your thinking — all the things that would make the disagreement stronger or more valid.”
It is better to voice your opposition privately unless time is of the essence. Waiting for one-on-one will allow the other person to feel less defensive and give you the chance to obtain evidence to support your views.
3. Focus on what you have in common—not what you don’t
As members of the same team, you and the other person share a common goal: You both want a successful outcome. Connect your disagreement to that shared goal, which will show that you aren’t simply being disagreeable. You’re more likely to be heard if you connect your reasoning to a “higher purpose,” Grenny says.
For the same reason, beware of using judgmental terms such as “hasty” or “short-sighted.” Choose words that allow a neutral discussion about the merits of both opinions.
4. Stay humble
Stress that you give your opinion, not “Evangelical facts”. It may be a well-informed, well-researched opinion, but it’s still an opinion, so talk tentatively and slightly understates your confidence.
For example- When we say that “If we set an end-of-quarter deadline, we’ll never make it,” say, “This is just my opinion, but I don’t see how we will make that deadline.” Weeks suggests adding a lot of “guiding phrases” like “I’m thinking aloud here.” This will leave room for dialogue.
Finally, let the other person know you respect the chain of command. By saying, “I know this is your call,” you can ensure that you’ve remained respectful while giving your opinion
5. Ask permission to disagree
Never jump directly into the argument of disagree. Always take permission in the meeting that you want to share your views/points. Believe that the other person will never say no for it. Once he says yes, then it’s your chance to keep your points of disagreement in front of all.
6. Keep yourself calm & compose
You can feel your heart pounding, or your face is becoming red, but do all you can to keep your words and actions calm. Your body language should tell others that you are calm and confident. Deep breaths can help, as can speaking more slowly and deliberately. “When we feel panicky we tend to talk louder and faster. You don’t want to be mousey or talk in a whisper, but simply slowing the pace and talking in an even tone helps calm the other person down and does the same for you.
7. Validate the original point
After you’ve gotten permission, articulate the other person’s point of view. What is the idea, opinion, or proposal that you’re disagreeing with? Stating that clearly, possibly even better than your counterpart did, lays a strong foundation for the discussion.
8. Don’t make judgments
When you move on to expressing your concerns, watch your language carefully. Avoid any “judgment words” such as “short-sighted,” “foolish,” or “hasty” that might set off your counterpart; one of the tips is to cut out all adjectives, since “they have the potential to be misinterpreted or taken personally.” Share only facts. Try to make it an honest disagreement, a worthwhile advancement of thought.
9. Acknowledge their authority
Ultimately, the person in power is probably going to make the final decision, so acknowledge that. You might say, “I know you’ll make the call here. This is up to you.” That will not only show that you know your place but also remind them that they have choices, Don’t, however, backtrack your view or give false praise. “You want to display respect for the individual, while you have respect for yourself.
Do:
- Explain that you have a different opinion and ask if you can voice it.
- Restate the original point of view or decision so it’s clear you understand it.
- Speak slowly — talking in an even tone calms you and the other person down.
Don’t:
- Assume that disagreeing is going to damage your relationship or career — the consequences are often less dramatic than we think.
- State your opinions as facts; simply express your point of view and be open to dialogue.
- Use judgment words, such as “hasty,” “foolish,” or “wrong,” that might upset or incite your counterpart.
Original Author- Amy Gallo
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